Frequently Asked Questions

Moyius — Help Center

Do you ship worldwide?

No. Our store is strictly intended for and dedicated to serving customers located within the United States.

Where are orders shipped from?

To bring you the best direct retail prices across our women's fashion lines, we dispatch all orders straight from our international fulfillment centers.

How much does shipping cost?

We offer Free Shipping ($0.00) on all orders across the United States. There is no minimum purchase required, and it applies to all order sizes and eligible delivery locations.

What are your processing and delivery timelines?

• Processing Time: Orders are verified, prepared, and dispatched within 1–3 business days (Monday–Friday). Orders placed after our 8:00 PM (EST) cutoff time or during weekends/holidays begin processing on the next business day.
• Transit Time: Estimated delivery takes 7–10 business days. Please note that these are estimates and can occasionally vary due to courier delays, weather, or customs checkpoints.

Can I track my package?

Yes. As soon as your package leaves our fulfillment network, you will automatically receive a shipping confirmation email containing a unique tracking link to monitor your delivery status online.

What is your return policy?

We offer a 30-day return policy. You have exactly 30 days from the documented date of delivery to request a formal return authorization by emailing us. Items must be returned unused, unwashed, and in their original packaging. For full terms, please review our Refund & Return Policy.

Are there any restocking fees?

No. We value transparency and honest business practices, which is why we charge **no restocking or handling fees ($0.00)** for your returns.

Who covers the return shipping costs?

For standard returns (such as choosing the wrong size or change of mind), shipping costs are covered by the customer. However, if your fashion piece arrives defective, damaged, or incorrect, Moyius will fully cover or reimburse the return shipping costs.

Where do I ship my return package?

All authorized returns must be mailed to our dedicated US Return Center located in **New York**.
Important Notice: Do NOT ship return packages to our registered corporate address in Junction City, Kansas. That location is purely administrative and cannot physically accept or process product parcels. Unapproved packages sent there will be automatically rejected.

When will I receive my refund?

Once your return package is delivered and inspected at our US facility, your refund will be issued back to your original payment method within **7 business days**. You will receive an automated email confirmation as soon as the transaction is completed.

Can I change or cancel my order?

We accept order cancellations and parameter modifications (like updating a shipping address or changing a size) up until our daily logistical cutoff time of **8:00 PM (EST)**. Once an order is processed by our fulfillment nodes, changes can no longer be guaranteed, and standard return policies will apply.

Which payment methods do you accept?

We accept all major secure credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are fully encrypted and securely processed through PCI-compliant systems.

Still have questions?

Our online customer care team is here to assist you step-by-step.

Email us at: info@moyius.com

Support Hours: Monday–Friday | 9:00 AM – 5:00 PM (EST)

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